Physical Damage Policy
Are aftermarket items or personal effects covered by the physical damage protection RentMyRide offers?
No, only original items, permanently installed by the manufacturer are eligible for coverage. Examples of items that are not covered: bike racks, aftermarket wheels, aftermarket radios, radar detectors, third-party GPS units.
Furthermore, personal items are not covered for theft, misuse, or damage.
If you need any assistance outside RentMyRide’s office hours you can contact our roadside assistance partner on the below emergency number. *Always notify RentMyRide if the car needs to be towed during your rental. Other towing companies are not allowed to tow any of RentMyRide’s owner’s vehicles in this event you will be responsible for settling the fees.
*C: RentMyRide Line is 0861 003 446 or 083 789 9919. (Quote RentMyRide and car license plate number)
Do you offer national roadside assistance?
Yes. 24 hours a day, 7 days a week, you can be connected with a dispatcher who will be able to send out a service provider if there is an incident with your rental vehicle.
Please note: depending on the nature of the call, the renter or owner may be responsible for fees associated with the actual services provided (towing, locksmith, battery jump, etc.) during the event. The tow company will not charge at the time of tow for tows shorter than 40 kilometres (calculated from where the tow truck is dispatched to where the car is located, to where the car needs to be towed to). Any tows of vehicles for a distance greater than 40 kilometres will be for the owner’s account by breakdown and for the renter’s account in case of an accident. The service fees for the renter or owner will be the responsibility of the party who caused the need for service. Owners may be responsible if it is determined that service was required because of a mechanical breakdown or an improperly maintained vehicle.
In the case of a mechanical breakdown or accident, RentMyRide will contact the car owner to determine whether the vehicle should be towed to for repairs. If an owner cannot be reached, the vehicle will be towed to the nearest repair centre where the breakdown / accident occurred.
If you are experiencing an emergency that requires roadside service, please call RentMyRide 0861 003 446 or 083 789 9919 (Quote RentMyRide and car license plate number)
Its original clutch must be less than five (5) years old to be eligible for consideration of reimbursement* for clutch repairs. If the car is more than five (5) years old, it may still be considered eligible if the clutch has been replaced with OEM parts by a factory certified mechanic fewer than five (5) years ago.
If a certified (SETA/NQF or similarly certified) mechanic determines that a renter misused and damaged the clutch, and provides written certification of that determination, the owner will be entitled to proportional reimbursement. This proportional reimbursement is calculated by reference to the otherwise expected remaining life of the clutch, based on the mileage at the end of the trip.
For example, if the clutch is typically expected to last 60,000 km, but the clutch was found to have failed due to renter misuse at 40,000 km, then the owner will be entitled to reimbursement of one-third (1/3) of the repair costs. Absent additional information, clutches will be presumed to have a normal life span of 90,000 km.
Each owner should confirm clutch condition with their renter and any Approved Drivers before providing the car to the renter.
None of the above affects the basic principle that a renter must be proficient in the use of a clutch, or they may be held liable for costs associated with the resulting damage to an owner’s car.
As of 24/02/2019 RentMyRide may at any time request relevant info, documents or proofs during such a claim to ascertain its validity, or when the clutch was last replaced, tyre replacement history and other reports such as dealer information.
Fines and E-Toll Policy
Renters are responsible for paying all toll fees incurred during their use of a rental.
It is the responsibility of the renter to reimburse the owner directly or to inform RentMyRide so the proper fee can be added to the rental charges. Failure to pay the owner directly will result in an additional fee.
Renter Fines & Fees
The Renter hereby accepts all liability during the rental period for any traffic fine infringements that may be issued by any local or provincial authority and hereby irrevocably instructs the owner to redirect all traffic fines during the rental period to my name, at a cost of R100,00 ex VAT for which I am liable, as set out in the Infringement Notice issued by any participating Metropolitan Police, or Traffic Authority deemed to be involved in the application of The Administrative Adjudication of Road Traffic Offences (AARTO) Act, No. 46 of 1998 or in the enforcement of the National Road Traffic Act 93 of 1996(NRTA) through the Criminal Procedure Act(CPA).
Together with the trip checklist, photographic proof must be submitted the same day after the end of the rental. Quotes and receipts must be submitted within 24 hours.
RentMyRide reserves the right to charge an administration fee, plus any costs incurred by RentMyRide, for categories not explicitly noted above.
Tickets received during a booking
A renter is responsible for paying all tickets received during the rental period. The renter should notify the owner if the renter receives a ticket during their rental period and should pay the full cost immediately. However the owner can use the Trafico system to redirect the fine to the renter for payment.
If an owner notifies RentMyRide of a ticket received during the rental period the renter will be charged immediately for the full cost of the ticket plus any related fees.
All car owners on our platform must be registered with Trafico which is a Fine management platform. Your vehicle will link to the Trafico system via an access token which will allow you to route traffic fines to the relevant person.
If you receive a parking ticket, speeding fine or any traffic violation during the time the car was rented out by the owner. The owner must use the Trafico system to redirect the fine. If there is a problem send the information to firstname.lastname@example.org
Data Privacy Agreement Relating to Fines
The Parties, shall keep all Confidential Information in strictest confidence, shall not make use thereof other than for the performance of Fines Management, shall release it only to employees or sub-contractors reasonably requiring such information and who are bound by written confidentiality obligations, and shall not release or disclose it to any other party, unless so required by law or with prior written consent of the other Party.
- The Service Provider acknowledges that in providing the Services to the Client, the Service Provider may be exposed to the Data of the Client’s users on the platform.
- All Data provided by the Client to the Service Provider, or to which the Service Provider may be exposed to, shall constitute Confidential Information and where applicable, Intellectual Property belonging to the Client.
- The Service Provider hereby warrants in favour of the Client that it shall at all times strictly comply with all applicable legislation and with all the provisions and requirements of any of the Client’s data protection policies and procedures which may be in force from time to time.
Renters are responsible for replacing any fuel used during the rental, using the appropriate fuel (petrol or diesel). RentMyRide policy is to have the car handed over and returned with a full tank of fuel.
If a car is returned with less fuel than when it was picked up we encourage owners and renters to try to sort out the difference in the cost of the outstanding fuel between themselves.
We recommend that owners keep the tank full in order to make it easier for everyone to determine how much fuel the renter should refill. Renters should keep fuel receipts for at least 5 days in case there is any dispute by the owner.
How much fuel do I have to put in my car?
Renters are responsible for replacing the fuel that they used during their trip. Before the renter’s trip, you should verify the fuel level, just as you do with the kilometres and fuel. See the “Trip Checklist“.
If the renter does return the car with less fuel than they started with, notify the renter to see if there was any miscommunication and if you can solve it together.
When things can’t be resolved between the owner and the renter, please contact us on email@example.com and include the signed trip checklist and the receipt and we will assist with the problem.
International Visitor Policy
I have a foreign driver’s license, can I rent a car?
You are more than welcome to join RentMyRide with a foreign driver’s license. Please be aware that all our renters must go through our verification process. We will need the following:
- A clear close-up photo of your driver’s license
- A clear close-up photo of your passport
- A selfie photo
If you plan on using your international credit card to book a rental, please advise your bank, to ensure there’s no delay with your booking.
Owners choose the number of free kilometres per day. The renter must check what those limits are before making a booking.
For each kilometre driven over the set limit, you will be charged a per kilometer rate based on the price of the rental. E.g. If the daily rate of the vehicle is R250 per day, the extra km would be charged at 1% of the daily rate, thus R2.5 per kilometre.
The number of kilometres included with your trip is clearly articulated on the car’s page when you put in the trip start and end dates and times, and is also displayed in your email confirmation for your trip.
If the renter exceeds the kilometer limit, please notify us at firstname.lastname@example.org directly after the rental by using the trip checklist. We will bill the renter for the kilometer charge, along with an R100 admin fee for processing the invoice.
Late Return Policy
Owners are counting on renters to return the car at the originally scheduled time; failure to do so can result in significant inconvenience and stress for the owner. Please be considerate and return the car on time, and if there is any chance there will be a late return, contact the owner immediately to request an extension. If an extension cannot be booked (whether because the owner or car are unavailable, payment has not been made, or otherwise), the renter must return the car at the originally scheduled end time.
To assess a late fee, the owner should e-mail email@example.com immediately or at the end of the reservation using the trip checklist, identifying the renter’s name, and the date and time the vehicle was returned. If the renter disputes the timing, they should provide evidence indicating when the car was actually returned.
Late fees charged to the renter are described on our fees and fines page, and begin to accrue after the owner informed us that the car is late. They are billed in increments of days (i.e., if the renter is 1 day late (car returned after 11:59 pm of the return day), they are responsible for the late fee, and 2 days rental). In the event of very substantial lateness, additional fines may be assessed.
Office hours Policy
Our office is open five days a week, from 9 am to 5 pm. We strive to respond to your e-mails within one business day.
Outside of these hours and you need any roadside assistance please call RentMyRide 0861 003 446 or 083 789 9919. (Quote RentMyRide and car plate number)
Pets are not allowed in cars without the owner’s explicit consent. If an owner reports that a renter has transported a pet without their authorization, the renter will be subject to additional fees and may have their membership revoked for violating the Terms of Service. The renter will be subject to a cleaning fee.
Renters or their passengers are not permitted to smoke in any vehicle in the RentMyRide marketplace. We take reports of smoking very seriously. If a smoke smell is reported by the owner after a booking has ended see the trip checklist, that renter will be fined up to R500. The renter may also be subject to removal from the platform.
If there is a smoke smell at the beginning of the booking, please report it via e-mail to firstname.lastname@example.org (with the Subject line “Smoke Smell Prior to Reservation”) at the very beginning of your reservation so that you are not held responsible for the violation.
If the owner smokes in their car, it is their responsibility to include this information in the listing. If the owner fails to inform a renter that their vehicle smells of smoke prior to the beginning of the rental, the renter may be entitled to a full refund, and the owner subject to a fee or removal from the platform.